Resources
Guides and Checklists
Checklist: Discover if you qualify for NDIS
Unlock the possibilities of personalised care and support through our NDIS checklist.
Guide 1: How to apply for
support
Navigate the application journey confidently with our step-by-step guide.
Guide 2: How to craft your NDIS Plan
Participate in creating your care plan through our comprehensive guide.
Understanding the NDIS
What is the NDIS?
How to Manage Your NDIS Plan - Overview
Communicating with your provider
Onboarding Process
Embarking on your journey with Graceful Heart is a collaborative and supportive process, designed to ensure that the services and supports provided are perfectly attuned to your unique needs and goals. Here’s a simplified guide to our process, from the initial contact to the achievement of your goals:
1. Initial Contact
● What Happens: This is your first step towards tailored support, where you express your needs, ask questions, and explore how we can assist you.
2. Needs Assessment
● What Happens: We delve into understanding the participant's goals and needs, involving discussions with the participant, their family, and other relevant individuals to ensure a comprehensive understanding.
3. Collaborative Planning
● What Happens: Graceful Heart and the participant collaboratively develop a plan, outlining the supports and services that will pave the way towards achieving the participant’s goals.
4. Delivery of Supports and Services
● What Happens: We provide the agreed-upon supports and services, which may include assistance with daily living, transportation, assistive technology, and other supports, always ensuring they are tailored to the participant’s unique needs.
5. Monitoring and Evaluation
● What Happens: We consistently monitor the participant's progress and evaluate the effectiveness of the supports and services, ensuring they remain aligned with the participant’s evolving needs and goals.
6. Adaptation and Re-Planning (if needed)
● What Happens: Using the insights from our monitoring and evaluations, we adapt and modify the plan as needed, ensuring it continues to be the perfect fit for the participant’s journey.
7. Job Completion
● What Happens: The job is considered complete when the participant has achieved their goals or when the plan comes to an end. But remember, we’re always here for the next chapter of your journey!
At Graceful Heart, every step is taken with utmost care, ensuring your journey is not only supported but also celebrated. Your goals guide our actions, and your dreams shape our services, ensuring that every day with Graceful Heart is a step towards a future where you shine brightest.
Feel free to reach out at any stage of your journey – we’re here to assist, support, and celebrate with you, every step of the way!
Frequently asked questions
Graceful Heart offers a wide array of NDIS services including Personal Care, Community Nursing Care, Home Assistance, Transportation, Recreation and Leisure, Assistance in Coordinating or Managing Life Stages, Transitions and Supports, and more. Our services are tailored to meet the unique needs and goals of each individual we support.
Starting services with us is simple! Reach out to us via phone, email, or through our website. Our team will guide you through an initial consultation and needs assessment to understand your goals and develop a personalised support plan.
Our services are designed for NDIS participants aged between 9 and 65 years, who require support to live independently and achieve their goals. We tailor our services to meet the unique needs of each individual.
We are committed to providing high-quality, individualised support services. Our team of experienced and dedicated professionals work closely with each individual to understand their needs, tailor our services accordingly, and continuously monitor and adapt supports to ensure optimal outcomes.
Yes, at Graceful Heart, we believe in empowering you to make choices about your support. We work closely with you to understand your preferences and match you with a support worker who aligns with your needs and personality.
We prioritise the safety and well-being of the individuals we support. In case of emergencies or urgent support needs, our team is available to provide necessary assistance and coordinate services to ensure safety and support.
Absolutely! We provide support both in the comfort of your home and within the community, ensuring you can live independently and participate fully in community, social, and civic activities.
We adhere to strict privacy and confidentiality policies, ensuring your information is protected and only shared with relevant team members to coordinate your support, and with your explicit consent.
Yes, we understand that needs and plans can change. You can modify or cancel a service by contacting our team. We request that you provide us with notice as per our cancellation policy to manage and reschedule services effectively.
Your feedback is invaluable to us! You can provide feedback or make a complaint through our website, via email, or by calling us directly. We are committed to continuous improvement and take all feedback and complaints seriously, ensuring they are addressed promptly and effectively.
Speak to Our Team Today
At Graceful Heart, we’re not just a service provider; we’re a partner, a supporter, and a celebrator of your achievements. Together, let’s begin a journey where your abilities shine, your dreams take flight, and your independence blossoms beautifully.
